Abstract:

Nowadays businesses, including hotels, are increasingly using and adopting information and communication technology. Technology interaction with hotel staff has potential of personal use of technology and internet (which is called cyberloafing). The aim of this study is to analyze whether there are statistically significant differences among cyberloafing activities in hotel industry in terms of demographic features. Self-administered 278 questionnaires were distributed to four and five star hotel employees in Nevşehir region. Results of data analyses, based on 211 valid responses, indicated that there were significant differences between cyberloafing behavior and education level, position in the hotel, and department worked. The study showed that as education level increased, minor cyberloafing activities increased; as working position increased serious cyberloafing activities increased compared to lower level employees; and employees at housekeeping department revealed higher minor cyberloafing activities compared with the other departments. 

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