Özet:

Today, organizations pay attention to the satisfaction and quality of employees in order to capture success and provide a competitive advantage. The satisfaction of the employee leads to an increase in the organizational performance and the development of the organization. Especially in the sectors where many competitors have a sustainable competitive advantage is a way to catch the problems of the employees and to do improvement work on them. This is important for the success of the organization to capture the quality. This study has been aimed at developing the satisfaction scale of working as a quality indicator. The study included a total of 586 employees from 342 academic and 244 administrative staff working at Ahi Evran University during the spring period of the 2016-2017 educational year. The other scales of satisfaction were studied by the researchers by making literary scans before the writing of the scale materials began. The study was conducted with the aim of developing scale and verifying factor analysis. Following the opening factor analysis, reliability analyses were carried out by calculating the Cronbach Alfa values for each dimension, and the Cronbach Alpha ratings of the whole of the scale and the subfactors that make up the scale were found at quite good levels. When AFA and DFA results were evaluated together, it was concluded that the employee satisfaction scale was an applicable and reliable scale to measure the satisfaction level of academic and administrative staff at universities. It is hoped that the developed scale will make a significant contribution to literature and will find its place as a scale used and referred by higher education institutions in the search for quality.