Abstract:

The purpose of this research is to investigate the level of influence of organizational communication, which has a very important role in the hierarchy of Team Resource Management, by the elements of organizational commitment. The research was carried out with the application of the "Personal Information Form" and "Organic Responsibility Scale" and "Organic Communication Quality Scale" survey of 387 cabin officials from civil airlines operating in Turkey. With the research, two significant subdimensions of cabin officials' organizational commitment are not identified a statistical difference in statements related to the quality of organizational communication with the continuous commitment of emotional commitment, which is two significant subdimensions of organizational commitment, and the variable of gender, civil status, and educational status. The age of the cabin officials increased and their emotional commitment decreased and their continued commitment increased. Moreover, the perception of the quality of organizational communication of employees aged 18 to 25 is higher compared to other age groups. The emotional commitment of cabin officials and the perceptions of the quality of organizational communication are higher than cabin directors. The level of perception of the emotional commitment and the quality of organizational communication of cabin officers, which are 1-5 years of work year, has been found to be higher than the average of cabin officers, which are 6-10, 11-15 and 16 years of work year and above. The relationship between the emotional commitment of cabin officials and the quality of organizational communication has been identified, and the emotional commitment alone reveals the quality of organizational communication at a level of 31.6%. At the end of the study, the findings were presented with suggestions to improve cabin officials’ organizational commitment and communication quality.