Abstract:

The purpose of the study is to determine the relationship between the internal and external motivations of the workers in the tourism sector where human relationships are intense, and their emotional, continuity and normative commitments, which are the underdimensions of organizational commitment. The study was conducted through the 5-type liquid survey. The survey of 116 people working in the tourism sector used the scale of organizational commitment with the internal and external motivation scale that has been previously developed. Multiple regression analysis has been performed to test the hypotheses. As a result of the testing of the hypotheses aimed at understanding the positive effects of internal and external motivation taken as independent variables, emotional commitment, continuity commitment and normative commitment as dependent variables, the conclusion was that the internal and external motivation elements assigned as work motivation have a positive impact on organizational commitment in general. In its effects on the lower dimensions of organizational commitment, it has also been found that internal and external motivation contributes positively to emotional commitment; only external motivation has a positive impact on continuity commitment and normative commitment.

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