Abstract:

On account of being a labour-intensive sector of the tourism sector, employees are in a constant social relation with both co-workers and guests. For the purposes of enduring the continuity this social relation in a productive way, it is important for employees to determine the cases of exposure conditions of “mobbing” (psychological abuse). For this reason, with this study, it is aimed to be understood “mobbing” to determine it's prevalence through the specified attendees and to constitute as a source for future researchs. This study aims to reveal employees’ view of “mobbing” and whether or not there is a difference between their demographic characteristics and their exposition to “mobbing”. In order to accomplish the aim of the study, a questionnaire has been prepared and been applied to the employees working in the travel agents, that is the group of A, in the center district of Trabzon. As a result of the research it has been understood that employees largely not think to exposure of “mobbing”. In this case, it is possible to say that not implemented “mobbing” to employees, even those employees have not consider that as “mobbing” or “mobbing” survey results do not reflect the situation.

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