Özet:

This study aims to reveal tourism employees' view of mobbing and whether or not there is a difference between their demographic characteristics and their exposition to mobbing. Mobbing is a form of interpersonal aggression that could be both flagrant and subtle, but is mainly characterized by its persistency. A questionnaire has been prepared and been applied to the employees working in hotels in the center district of Antalya in order to accomplish the aim of the study. After the evaluation of data, it has been found that 13% of the employees have been mobbed by their superiors, 8% have been mobbed by their colleagues, and 26% have been mobbed by both (47% in total) according to the Leymann's Inventory of Psychological Terror (LIPT) criteria. Besides, whether or not participants' exposure to mobbing differs depending on their demographic characteristics has been tried to be found out, and thus, Kruskal-Wallis H and Mann-Whitney U tests have been applied. Except gender, statistically significant differences have been observed in seven out of eight demographic qualifications.

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