Abstract:

The aim of this study is to explore the level of employment satisfaction in employees that affects organizational commitment and organizational citizenship behavior. The study was conducted with the participation of 303 employees of a private educational institution that continued to operate on the European side of Istanbul in January-July 2020. The data in the study was collected through a survey consisting of personal information form, the Minnesota Business Satisfaction Scale, the Organizational Responsibility Scale and the Organizational Citizenship Behavior Scale. The data obtained in the study was analyzed through the SPSS 24.0 statistical program. The analysis of the research data applied illustrative statistics, reliability, correlation and multi-linear regression analysis. According to the study, internal and external satisfaction for employment has a statistically meaningful and positive impact on employees’ organizational commitment and organizational citizenship behavior. However, external satisfaction is more effective than internal satisfaction on organizational commitment and organizational citizenship behavior. In light of the results achieved in the study, some recommendations were presented to the practitioners and researchers.

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