Özet:

Organizational conflict is considered as disputes arising between employees. Although conflict is considered negative as the word, if well managed, it can produce positive results for both the organization and employees. Emotional work is considered as the behavior and emotional transmission expected to be presented to customers by the organization of employees. In this study, it is intended to reveal the relationship between the organizational conflict management styles of bank employees and the emotional labor spending levels. The influence of organizational conflict management styles on emotional work and their subdimensions is also studied. In order to the objectives of the research, 106 bank employees were surveyed in the district of Bursa, Karacabey. The obtained data has been tested through correlation analysis and multiple regression analysis. The study found that employees had a relationship of 0.547 percent between the organizational conflict management styles and the emotional labor spending levels. Multiple regression analysis has found that organizational conflict management styles have an impact on the emotional labor spending level of 0.38. The result was that the organizational conflict management styles influenced the emotional labor spending level from the lower dimensions at 0.236 per cent on emotional incompatibility and 0.472 per cent on emotional effort.

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