Abstract:

Purpose - Tourism companies are trying to the quality of services by managing the emotions of employees to a competitive advantage while not a sufficient factor in organizational success while taking into account the negative effects of emotional work, they need the contribution of employees in order to be efficient in their activities. The aim of this study is to explore the impact of psychological capital and emotional work on organizational commitment. Method - in the form of field research, the data was collected through the survey. The sample group of the work that covers 4 and 5 star hotel enterprises in the province of Gaziantep consists of 228 employees. In the analysis of the data, detective and verifying factor analyses were carried out, intervariable correlations were detected and structural equality model and model conformity tests and regression analysis were carried out. Results - The analysis found that employees’ emotional work levels have a negative and meaningful impact on the levels of organizational commitment, while the levels of psychic capital have a positive and meaningful impact on the levels of organizational commitment. Discussions - The positive effects of psychological capital on employees in the face of challenges and the motivating effects against negative ones can reduce the negative emotions that employees have felt against their organizations. The need to strengthen the psychological resources of employees in the face of negative situations arising from emotional work, but the increase in the psychological capital of employees in terms of strengthening their organizational commitment will provide a significant advantage to the organizations.