Özet:

Research on Corporate Social Responsibility (CSS) has begun to increase and attract attention in recent years. During the summer studies on corporate social responsibility have mostly been found to have been conducted research on its effects on customer behavior, organization performance and organizational commitment. Research that measures the effects of employees’ corporate social responsibility perception has been found to focus on organizational commitment. This study aims to determine the impact of employees in the shipping agencies, one of the shipping enterprises, of the perception of corporate social responsibility on the job satisfaction and the intention to leave the job. It is known that more than 85 percent of the world’s goods are transported by sea. For this reason, maritime transportation is the vital vessel of international trade. It has been determined that this issue has not been investigated in the maritime transport sector, which is a service sector that operates in an intense and competitive environment. The research was implemented by the survey method to employees of companies providing shipping agency services in Turkey. The study found that the perception of corporate social responsibility has a positive impact on the employment satisfaction of employees but has a negative impact on the intention to leave the job.

Anahtar Kelimeler:

Özet:

Research on corporate social responsibility (CSR) has started to increase and attract attention in recent years. When the studies on corporate social responsibility in the literature are examined, it has been determined that research is mostly composed of the effects of customer behavior, organizational performance and organizational commitment. Studies that measure the effects of corporate social responsibility perception of employees have been determined to focus on organizational commitment. In this study, it is aimed to determine the effects of corporate social responsibility perception of ship agency employees on the job satisfaction and turnover intention. More than 85 percent of goods are transported by maritime transportation. Thus, it can be said that maritime transportation is the backbone of international trade. It is determined that this issue has not been investigated in the maritime transportation sector which is a service sector that carries out its operations in a labor intensive and competitive environment. The survey was applied to the employees of the companies that provide ship agency services in Turkey. As a result of the study, it was found out that the perception of corporate social responsibility had a positive effect on employees’ job satisfaction but had a negative effect on turnover intention.