Özet:

With the recognition that the conflict phenomenon is a fact of organizational life, organizations have begun to live with conflict and focus on the concept of conflict instead of eliminating conflict. Therefore, many developed countries are working to develop conflict management skills for organizational employees at certain intervals. These countries have many professional organizations working specifically in conflict management. However, organizations can sometimes encourage the formation of conflict themselves. Because organizations where conflicts do not occur, because they lack a significant part of their internal dynamics to promote development, they can turn over time into a stable and unpleasant structure. The result of a conflict in organizations is either positive or negative depends on how conflicts are managed. The task of the organization management is to manage the conflict in a way that achieves its objectives. In this context, the goal of effective conflict management is to create an organisational environment that will minimize the negative effects of conflicts and bring their positive effects to the highest level. One of the most important tools organizations use in the process of creating this environment is the communication phenomenon. Organizations that understand and implement the communication process, which is sometimes constructive, sometimes destructive, depending on their use, can gain the ability to obtain what they want by harmonizing their beliefs, attitudes and behaviors in the individual or group, if necessary, with the objectives of the organization. It is an obligation for organizations to develop both their communication systems and the communication, knowledge and skills of employees. Organizations that do not have the necessary knowledge for their individual and organizational purposes are unlikely to succeed in today’s conditions.The concept of conflict, which is subject to many disciplines, has been studied at the level of business organizations in this study. In this context, the main objective of the study is to determine the main sources of conflicts between individuals, groups or units in organizations and to determine which types of conflicts are formed. In the process of preparation of the study first used the literary scan method. In this context, scientific books, international and national periodic publications, public and private research projects and reports and internet documents have been evaluated. In addition to the theoretical work, the survey method has been applied in the enterprises located in Adana and Gaziantep, which are selected as a sample for field research and operate in the manufacturing sector.

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