Özet:

The aim of this study is to determine whether the level of compassion perceived by the employees in the hotel affects their organizational commitment. For this purpose, the data were collected from three, four- and five-star hotel employees operating in Chukurova Region. It was found that perceived compassion levels vary according to education level, hotel ownership and working time in the sector. Accordingly, the level of perceived compassion increases as the level of education increases. The perceived compassion of the employees in the chain hotels is higher than that of the single-person hotels. Again, as the working time increases, the level of perceived compassion decreases. In terms of perceived compassion level, there was no significant difference according to gender, age and working time in the same hotel. In the study, it was found that the perceived level of compassion in the work environment was positively correlated with affective and normative commitment and also positively affects organizational commitment.

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