Özet:

Purpose - In today's information age, organizations need to support both employers and the organization's continuous learning so that they can constantly develop and pursue innovations. It is very important for employers to create a working environment in which they can express their ideas, thoughts and suggestions clearly and to participate in the decisions taken in relation to the business. In this regard, it is understood that human resources are an important unit for the effectiveness of an organization. In residential enterprises in the tourism sector with a high work-tension structure, it is extremely important to determine the impact of organizational silence on organizational learning, to study the satisfaction of tourist consumers and the employee in the enterprises that offer them tourist products and services in terms of the work satisfaction and the work performance of the relevant variables. Method - In accordance with the specified objective, data from 390 participants working in tourism enterprises operating in the districts of Belek, Side-Manavgat, Alanya, Antalya, between April and June of 2017 were obtained with the survey technique. Data, detective factor analysis, correlation and simple linear regression analysis have been applied. The findings - The results of the analyses were found that there was a positive relationship between organizational silence and organizational learning, though in a weak level. It is also validated by testing the reliability of the data and model with the analyses applied. Discussions - Thus it has been revealed that organizational silence in accommodation may have an impact on organizational learning. The attitudes and behaviors that the managers and employees in the accommodation enterprises should apply are expressed.

Anahtar Kelimeler: