Özet:

The hotel companies are that are extremely important in terms of tourist satisfaction, although they need to contribute to the country’s economies in the tourism sector. During the service of staff working in five-star hotels, the attitude plays a role in the guest satisfaction. The level of motivation of employees is important for the guests who stay in the business as well as for the performance of the business. This study will focus on the reasons why organizational sinism leads to positive or negative attitudes for employees in hotel enterprises. Organizational sinism significantly affects the decision of the employee whether to continue working in the hotel. Especially for other, the working conditions in hotel enterprises are different in terms of the working conditions that the employees are working intensely on special days such as holidays, holidays, Christmas. This also affects the motivation of the employee. The aim of the study is to identify the views of managers and employers working in all areas in five-star hotels on the levels of organizational sinism and to explore how motivation impacts on their performance. In this context, methods to be followed to increase the motivation. In the context of the research, it is suggested that organizational sinism is the instrumental role of motivation in the impact on the operating performance. For this purpose, a survey was implemented to people who work in five-star hotels in Antalya in 2018. In the study, 203 people were surveyed. In the analysis of the data, the hierarchical regression analysis was used. Analysis finds that (1) organizational sinism reduces employees’ motivation, (2) motivation improves business performance, (3) organizational sinism reduces business performance, (4) motivation has a partial interchangeable effect on the relationship between organizational sinism and business performance.

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