Özet:

Public transportation drivers have an important place in our lives. Millions of our citizens use public transportation every day. Drivers who provide transport and management of these vehicles are also important. During this process, the responsibilities of the drivers and due to this responsibility, their emotional work, work stress and exhaust levels are at the highest level. Therefore, the purpose of this research is to investigate the role of mediation of work stress in the impact of emotional work on exhaust. For this purpose, data were collected through the survey of a total of 284 drivers offering public transport services in the Kapadokya Region. The study first examined the relationship between the variables and in this direction the hypotheses were created. In light of the obtained data, research hypotheses have been tested using SPSS and AMOS programs. The verifying factor analysis (DFA) for scale validity has been conducted, the intervariable relationships have been identified and the correlation and regression analysis have been conducted with the structural equality model (YEM) and the model's conformity test. In order to test the role of the mediation, the meaning of indirect effects was considered and the process macro method was used for this. The analysis of the structural equality model found that emotional work significantly affects the exhaust (p<0,05) and work stress significantly affects the exhaust (p<0,05). It is found that emotional work does not significantly affect work stress. According to the Process Makro results, the role of mediation of work stress in the impact of emotional work on exhaust has not been identified. This finding means that some of the impact of emotional work on exhaust does not pass on work stress. It is believed that the study will contribute to the field writing in theoretical and practical terms. In this context, a number of recommendations have been made to keep the work to be done in the future and to the practitioners.

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