Abstract:

The satisfaction of life varies depending on many demographic, socio-economic, political, cultural and environmental factors. One of these factors is the satisfaction of public services. The satisfaction of public services is measured in six groups, including social security services, health services, educational services, judicial services, insurance services and transportation services. Knowing the level of satisfaction from public services and the reasons for satisfaction is important for the assessment and improvement of the quality of the services offered. This study aims to analyze the relationship between the demographic characteristics of public service users and the problems they encounter in the procurement of public service and the levels of satisfaction from public service. For this purpose, two models of logistical regression analysis were forecasted for each public service, demographic and facing a problem. In the study, the TIK Life Satisfaction Study 2019 used a micro data set. The findings of this study show that demographic factors and problems encountered in the procurement of services have an impact on public service satisfaction.

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