Abstract:

The aim of this study is to show the mediation role of organizational identity in the influence of employers’ external prestige perceptions on the emotional work they show. The tourism business in Nevşehir province has been included in the research of 506 employers working in four and five-star accommodation enterprises. The data used in the research was collected by the survey method applied to employers. For data analysis, statistical analysis methods such as central trend measurements, verifying factor analysis, correlation analysis and structural equality modeling have been used. According to the findings obtained, group identity has a full mediation effect on emotional contradictions and a partial mediation effect on emotional effort. Finally, assessing the results that the findings achieved could produce in the organizational environments, a number of recommendations were given to the researchers and the managers.

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