Özet:

The aim of the study is to explain the relationships between management support, organizational commitment and emotional work behavior and to explore the instrumental impact of organizational commitment on the impact of management support on emotional work behavior. Design/Method/Access - In Kocaeli and Istanbul, more than 20 and more people employed in from 210 people employed in the survey method. In the analysis of the data, as well as the visual statistics, structural equality modeling has been used through the AMOS package program. The findings - The research results showed that participants mostly show intimate (natural) emotional work behavior within the organization. The results of the road analysis have shown that management support has a negative impact on the behavior to play a surface role from emotional work behavior. However, the results showed that management support strongly affects the organizational commitment. Additionally, the analysis results have shown that the full instrument of organizational commitment has an influence on the impact of management support on the behavior of performing a surface role. Debate - The increase in supporting attitudes and behaviors towards the manager's astes reduces the false behavior that individuals show and don't really feel within the organization. At the same time, these supporting attitudes and behaviors shown by the management also ensure that the individual is emotionally connected to the organization. Increasing organizational commitment reduces the fake behavior that employees perform against their members or customers, based on role-playing.

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