Abstract:

We have been encountering social ostracism incidents in business life due to gender, nationality, belief, and many different reasons recently. Under normal conditions, an employee spends an average of 8 hours a day at the workplace with his/her colleagues. Considering this fact, the negative effects of social ostracism on individuals make employees feel bad in the workplace. One of the most important factors affecting the organizational climate and psychological well-being is the leadership style. We will better understand how the paternalistic leadership style, which stands out with its supportive and helpful features, plays a role in reducing these negative outcomes. From this perspective, we've aimed to discover the effect of social ostracism in the workplace on psychological well-being and the role of paternalistic leadership in the relationship between ostracism and psychological well-being. For this purpose, we have conducted an online survey among service sector employees operating in the Central Anatolia Region. We have adopted the quantitative research method in the analysis of data obtained from 391 participants. In the analysis of the data, we've used the Structural Equation Modeling (SEM) approach. According to the findings, we have concluded that social ostracism in the workplace affects psychological well-being negatively, while paternalistic leadership mediates the relationship between ostracism and psychological well-being. In addition, it has been determined that social ostracism reduces the perception of paternalistic leadership perception.

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