Abstract:

The institutions that provide health care have matrix organizational structures and need teamwork in these structures so that health care services can be provided without interruption, quality and effectively. In the institutions where the team work is intense, employees experience uncertainty and conflicts between their roles from time to time. This situation can also negatively affect the commitment of health workers to the organization. This study was conducted in a public hospital with the aim of determining the relationship between the role uncertainty, role conflict and organizational commitment of employees. The universe of the study consisted of 407 health workers and administrative staff, and the data was obtained by random sampling method from 198 employees in a 95% confidence range. The study conducted hypothesis tests on whether the role uncertainty of organizational commitment and the conflict of roles and the relationship between it is significantly different according to the socio-demographic characteristics. According to the results of the hypothesis tests, the role uncertainty and organizational commitment between age, gender, educational status, the time spent in the institution, the time spent in the work life, the variables in the service class are partially accepted; the role conflict and organizational commitment between age, gender, civil status, education, the time spent in the work life, the hypothesis in the service class are partially accepted. The analysis of the correlation between the variables; the role uncertainty and the organizational commitment have a negative relationship in the emotional and normative commitment dimensions; the role conflict and the organizational commitment dimensions have a negative relationship in all. In order to minimize the uncertainty of employee roles and the conflict of roles, inter-organisation communication should be strengthened, work flows should be re-planned, excess tasks and liabilities on employees should be reduced. In order to prevent role uncertainty and role conflict from reducing the organizational commitment, workers should be identified with the organization, the desires of the workers at certain intervals should be assessed and their opinions should be taken into account.

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