Abstract:

In this study, it was aimed to examine the effect of interactional justice perceptions and communication satisfaction levels of employees on organizational citizenship behavior (OCB) and to determine whether communication satisfaction has a mediating role in the relationship between interactional justice and organizational citizenship behavior. For this purpose, data was collected from the academic and administrative staff of Osmaniye Korkut Ata University through a questionnaire. In the study, frequency analysis, normality test, exploratory and confirmatory factor analysis, reliability analysis, Pearson correlation analysis, path analysis with structural equation model (SEM) and Sobel test were used. As a result of the analyzes, it has been determined that interactional justice affects communication satisfaction and organizational citizenship behavior. It was found that communication satisfaction also affects organizational citizenship behavior. In addition, it has been revealed that communication satisfaction has a mediating role in the effect of interactional justice on organizational citizenship behavior.

Keywords: