Abstract:

Multi-dimensional performance measurement systems offer a full valuation by using non-financial data alongside financial data in order to overcome the shortcomings of traditional methods of performance measurement. Balanced Scorecard (BSC) is one of the multi-dimensional performance measurement methods. By a framework linking operational metrics to organizational strategy, BSC combines traditional performance metrics with basic indicators of future financial performance. As a result, it has been appreciated as a performance measurement and management system, and has become an essential organizational tool for strategy development and evaluation processes. Multi-dimensional performance measurement methods are used in the service sector due to the intangibility of the output and difficulty of performance measurement accordingly. In this study, an implementation of BSC in audit firms has been conducted.

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