Abstract:

The air transport sector is a working-intense service sector. Therefore, the recruitment process in the airline operations must be carried out rigorously. The staff working in the airline companies are grouped in two ways: line staff and support staff.  In the framework of the work, the criteria to be taken into account in the selection of support staff were assessed, the choice of the most suitable staff was carried out by the ARAS method, a multi-criteria decision-making method. In the ARAS method, unlike other multi-critical decision-making methods, the benefit function values of the alternatives to be used for choice are compared with the optimal value. The study found that the most important criterion among the support staff selection criteria was the industry qualification criterion and the third candidate in the job application was identified as the most suitable candidate according to these criteria.

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