Özet:

The air transport sector is a working-intense service sector. Therefore, the recruitment process in the airline operations must be carried out rigorously. The staff working in the airline companies are grouped in two ways: line staff and support staff.  In the framework of the work, the criteria to be considered in the selection of support staff were assessed, and the selection of appropriate staff was carried out by the ARAS method, a multi-criteria decision-making method. In the ARAS method, unlike other multi-critical decision-making methods, the benefit function values of the alternatives to be used for choice are compared with the optimal value. As a result of the study, the criteria for the selection of support staff were found to be the criteria for industry qualification and the third candidate in the job application was identified as the candidate in accordance with these criteria.