Abstract:

The main objective of this study is to study the role of organizational trust in the influence of the organizational support that the managers provide within the organization on the organizational commitments of the workers. For this purpose, the existing research contributes to the relevant field by addressing the variables of organizational support and organizational commitment and by adding the instrument of organizational trust as a variable. Method - In this study, data were collected with the survey technique from 250 employees employed in the hotels associated with the Erzurum Tourism Provincial Directorate and these data were analyzed with structural equality modeling. In the model of the study, the perception of organizational support was treated as an external variable, the organizational commitment and the organizational trust as an internal variable. Organizational trust model the tool is added as a variable. The value level is p=0.05 in the analysis. Results - Organizational support has been observed to have a positive impact on organizational commitment. The perception of organizational confidence has been determined to play a full intermediate role in the interaction between organizational support and commitment. Debate - If the organization’s managers support their employers while also provide organizational confidence, the employers’ organizational commitment perceptions will be higher.

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