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  Citation Number 17
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Algılanan Hizmet Kalitesi ve Lojistik Regresyon Analizi ile Hizmet Tercihine Etkisinin Belirlenmesi
2011
Journal:  
Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
Author:  
Abstract:

In this study, students' perceived service quality level of Dokuz Eylul University (DEU) Buca Girl Dormitory Service is investigated by using SERVQUAL scale, which is a common service quality measure. Impacts of the dimensions of perceived service quality, which are tangibles, reliability, responsiveness, assurance, empathy, on preference and recommendation are investigated by logistic regression analysis. As a result, it is concluded that perceived service quality has impacts on preference and recommendation of dormitory service.

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Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi

Field :   Eğitim Bilimleri

Journal Type :   Uluslararası

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Article : 423
Cite : 581
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