Abstract:

The purposes of this study were to assess university students’ satisfaction level and examine the role of gender, grade level, grade point average (GPA), and satisfaction from campus facilities and services in predicting general university satisfaction. A total of 1387 (43.5% female, 56.5% male) undergraduate students participated in the study and filled out Student Satisfaction Survey. Results indicated that students’ general satisfaction level was high and they were most satisfied with “Sport facilities”, “Cultural and art activities” and “Sport activities”, respectively. The hierarchical regression analysis was conducted by controlling the life satisfaction to examine the role of gender, grade level, GPA, and satisfaction from campus facilities and services in predicting student satisfaction. In the first step, life satisfaction accounted for 14% of the total variance. In the second step, gender and GPA accounted for 1% of the total variance. Female students and students with higher GPA were more satisfied than the others. In the third step, 1% of the variance was explained by grade level. There was a significant difference between 1st and 4th year students. First year students were more satisfied than 4th year students. In the last step, satisfaction from campus facilities and services accounted for 18% of the variance. The model explained 34% of the total variance

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