Abstract:

Today’s healthcare world, with competitive conditions reflected in the service sector, is trying to provide effective and quality healthcare services. To meet the health needs of people without regard to economic and social differences with the services offered has become a practice that countries prefer. However, these practices also raise some of the fundamental disputes arising from communication. In the resolution of disputes, the importance of the Ombudsman (public supervision) institution, which is often responsible for examining the complaints of persons against the administration, which is responsible for revealing the defective and defective aspects of the administration; which provides the results it reaches to the parliament and the public, which draws the attention of the public on the subject and encourages the sensitivity of the public to the issues, has increased and has begun to be implemented in many countries in different ways. Therefore, in this study, the definition and meaning of the concept of ombudsman that leads to the resolution of disputes is explained to the health sector, the study of foreign samples and the difference between the rights of patients in Turkey, the aim is to present a model for the health sector in Turkey.