Özet:

This study aimed at determining the impact of conflict and impression management attitudes of staff in five-star hotels located in KKTC on work performance. The 327 hotel staff selected by the random sample model were subjected to survey questions in the framework of "Organic Conflict Reserve-II", "Impact Management Scale" and "Business Performance Scale". According to the findings of the study; with the determination that participants’ gender, level of education, time of work in the enterprise and the department variables studied have a meaningful relationship with work performance (p<0.05), the scales of impression and conflict management have a meaningful relationship with all demographic variables (p<0.05). In addition, the most important variable working department that affects the organizational conflict attitudes of the hotel staff; for the impressive attitudes, the working time in this variable business and in the work performance were found as gender.

Özet:

The purpose of this study is to determine the effects of conflict and impression management attitudes on the job performance of staff in five star hotels in TRNC. “Organizational Conflict Inventory-II”, “Impression Management Scale” and “Job Performance Scale” were applied to 327 hotel staff selected by random sampling model. According to the study findings; all demographic variables were significantly related to the impression and conflict management scales (p<0.05), while gender, education level, working period and department variables were found to be significant to job performance (p<0.05). Moreover, the most important variable affecting the organizational conflict attitudes of the hotel staff was department while working period and gender were the most important variables for impression attitudes and job performance, respectively.

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