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Bu çalışmanın amacı, konaklama işletmelerindeki işgörenlerin dışsal prestij algılarının sergiledikleri duygusal emek üzerindeki etkisinde örgütsel özdeşleşmenin aracılık rolünü ortaya koymaktır. Nevşehir ilinde bulunan turizm işletme belgeli dört ve beş yıldızlı konaklama işletmelerinde çalışan 506 işgören alan araştırmasına dâhil edilmiştir. Araştırmada kullanılan veriler, işgörenlere uygulanan anket yöntemi ile toplanmıştır. Verilerin analizi için merkezi eğilim ölçüleri, doğrulayıcı faktör analizi, korelasyon analizi ve yapısal eşitlik modellemesi gibi istatistiksel analiz yöntemleri kullanılmıştır. Elde edilen bulgulara göre, grup içi özdeşleşmenin duygusal çelişki üzerinde tam aracılık, duygusal çaba üzerinde ise kısmi aracılık etkisi bulunmaktadır. Son olarak, ulaşılan bulguların örgütsel ortamlarda doğurabileceği sonuçlar değerlendirilerek, gerek araştırmacılara gerekse yöneticilere birtakım önerilerde bulunulmuştur.
The aim of this study is to show the mediation role of organizational identity in the influence of employers’ external prestige perceptions on the emotional work they show. The tourism business in Nevşehir province has been included in the research of 506 employers working in four and five-star accommodation enterprises. The data used in the research was collected by the survey method applied to employers. For data analysis, statistical analysis methods such as central trend measurements, verifying factor analysis, correlation analysis and structural equality modeling have been used. According to the findings obtained, group identity has a full mediation effect on emotional contradictions and a partial mediation effect on emotional effort. Finally, assessing the results that the findings achieved could produce in the organizational environments, a number of recommendations were given to the researchers and the managers.
The purpose of the study is to investigate the mediating role of organizational identification on the effects of external prestige perceptions of employees in lodging companies on their emotional labor.506 employees who working in four and five-star lodging companies that certified tourism business in Nevsehir were included in the study. The data used in the research were collected by questionnaire method applied to employees. For the analysis of the data, statistical analysis methods such as central tendency measures, confirmatory factor analysis, correlation analysis and structural equation modeling were used. According to the results, the intra-group identification is full mediating effect on emotive dissonance and partial mediating effect on emotive effort. Finally, some suggestions were made to both the researchers and the managers by evaluating the results of the findings in organizational contexts.
Field : Sosyal, Beşeri ve İdari Bilimler
Journal Type : Ulusal
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