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Çalışanların görev, yetki ve sorumluluklarının net olarak tanımlanmamış olması ve/veya görevleri ile ilgili olarak kendilerinden beklenilen davranışların çalışanlara açıkça bildirilmemesi rol belirsizliği olarak adlandırılmaktadır. Rol Teorisi’nden hareketle; rol belirsizliği yaşayan çalışanların, maruz kaldıkları stresten dolayı üretkenlik ve performans karşıtı davranışlara yönelebileceklerini öngörülmektedir. Rol belirsizliğine verilen tepkiler farklılaşmakla birlikte, işyerlerinde artan internet kullanımı neticesinde çalışanlar, rol belirsizliğine tepki olarak sanal kaytarma davranışlarına yönelebilirler. Bu bağlamda bu araştırmanın amacı rol belirsizliğinin, ‘dijital çağın kahve molası’ şeklinde tanımlanabilecek sanal kaytarma davranışlarını nasıl etkilediğini ortaya koymaktır. Araştırma; özel sektör çalışanları üzerinde, anket yöntemi kullanılarak gerçekleştirilmiştir. Analiz sonuçlarına göre çalışanların yaşadıkları rol belirsizliği, sanal kaytarma davranışlarını artırmaktadır. Bu doğrultuda, çalışanlara daha az rol belirsizliği yaşayacakları bir çalışma ortamı sunularak, mesai saatleri içerisinde kişisel amaçlı internet kullanımının azaltılmaya çalışılması önerilmektedir.
The lack of clear definitions regarding the employees’ duties, authorities, and responsibilities and/or the absence of explicit disclosure of the expected behaviors in relation to the duties of the employees is called role ambiguity. According to the Role Theory; employees who experience role ambiguity may act against productivity and performance due to the stress they are exposed to. Although reactions to role ambiguity differ, as a result of the increased internet use in the workplaces, employees are more prone to engage in cyberslacking behaviors in response to role ambiguity. In this context, the aim of this study is to determine how role ambiguity affects cyberslacking behaviors, which can be defined as 'the coffee break of the modern age'. Data is collected by survey method and the sample was consisted of private sector employees. Results of the analysis revealed that role ambiguity has a significant positive effect on cyberslacking activities. In this regard, in order to reduce the use of the internet for personal purposes during working hours, it is recommended that employees should have a working environment with less role ambiguity.
The lack of clear definitions regarding the employees’ duties, authorities, and responsibilities and/or the absence of explicit disclosure of the expected behaviors in relation to the duties of the employees is called role ambiguity. According to the Role Theory; employees, who experience role ambiguity, may act against productivity and performance due to the stress they are exposed to. Although reactions to role ambiguity differ, as a result of the increased internet use in the workplaces, employees are more prone to engage in cyberslacking behaviors in response to role ambiguity. In this context, the aim of this study is to determine how role ambiguity affects cyberslacking behaviors, which can be defined as 'the coffee break of the modern age'. Data is gathered by survey method and the sample was consisted of private sector employees. Results of the analysis revealed that role ambiguity has a significant positive effect on cyberslacking activities. In this regard, in order to lessen the usage of the internet for personal purposes during working hours, it is recommended that employees should have a working environment with less role ambiguity.
Field : Sosyal, Beşeri ve İdari Bilimler
Journal Type : Ulusal
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