Özet:

Today, when technology, machinery and automation have advanced, the tourism industry’s workforce is no longer possible to reside by machine, the human factor is a matter of great importance in this sector and if well managed, the competitive power in the business can be increased. The purpose of this research is to reveal the relationships between the personality type, level of work stress and work performance of employers working in the residential enterprises located in Ankara province. For this purpose, a relative scan model from quantum research methods has been used in the research. The universe of the research is formed by employers working in accommodation companies in the province of Ankara in 2020. The sample of the study is made by employers from 398 accommodation using a simple random sample method. The survey form consists of four sections: demographic characteristics, A/B type personality scale, work stress scale and work performance assessment scale. For the analysis of the data, the statistical computer software program was used and during the analysis was performed the Pearson Correlation and T-Test. The study found that there was a meaningful and positive relationship between the level of work stress and the employer’s performance, that there was a meaningful and positive relationship between the level of work stress and the employer’s performance in employers with type A personality characteristics, that the level of work stress varied according to the type of personality and that the employer’s performance did not differ according to the type of personality.