Abstract:

Leadership and motivation difficulties are experienced due to the unique characteristics of health enterprises, Since health services are labor and technology intensive services, service quality is affected by the motivation level of health workers who use and produce technology. With this study, the perceptions of healthcare professionals regarding the EFQM Excellence Model leadership criteria and the effect of these perceptions on their motivation were investigated in terms of educational status, position in the institution, marital status, work experience and demographic variables. The questionnaire study, prepared for the employees of Ankara Provincial Health Directorate Dr. Nafiz Körez State Hospital and Sincan Oral and Dental Health Center and its affiliated units, was evaluated with scale analysis, findings and comments on scale reliability, demographic characteristics analysis, EFQM leadership criteria, perceptions of leadership behaviors and motivation levels. With the t-test it was examined whether there is a difference in terms of demographic variables in the leadership scale with its sub-dimensions and motivation scale. The effect of the leadership scale and its sub-dimensions on the motivation of health workers and their perceptions about it were determined. There was no statistically significant difference in motivation level in terms of educational status, job in the institution, marital status, age. It has been determined that these demographic variables do not affect their perceptions in the leadership scale and its sub-dimensions and motivation scale. For this reason, it is suggested that leadership criteria and motivation issues related to demographic variables should be handled with different perspectives and an interdisciplinary methodology.

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