Abstract:

This study aims to reveal the level of quality of service and the dimensions of the quality of service that physical disabled persons serving from official and private care centers operating according to the Ministry of Family and Social Policy, the General Directorate of Disabled and Elderly Services, the Directorate of Disabled Care Services. To this goal, using the face-to-face survey technique, data have been collected from 354 residents of the care center, identified by the easy sample method from 25 different provinces. The results show that the dimensions that make up the quality of service are gathered under four dimensions: "empathy and security", "compatibility and reliability", "physical characteristics" and "atmosphere". The research has shown that the overall quality of service perceptions of the participants are high. The participants’ perceptions of service quality based on dimensions were found to be very high in the dimensions of "atmosphere", while high in the dimensions of "empathy and security", "compatibility and reliability" and "physical characteristics". The participants who don’t want to leave the care center to those who want to leave, the participants who say they will not recommend the care center to someone else, the participants who don’t want to transfer to another care center, the participants who live without a problem, the participants who have experienced a problem satisfactoryly solved have a higher perception of the quality of service in different dimensions than the participants who have not solved.