Abstract:

The development and competition in educational facilities, is gradually increasing the importance of the service quality. In order to accommodate this fast process, the educational organisations attempt to enhance their service quality and to measure their performance. In general, the organisation’s performance should not depend only on one criterion, but it should be evaluated based on multi criteria. In this study, the academic performance of the departments within the Engineering Faculty of Gazi University have been compared by using one of the multi attribute decision making methods, called TOPSIS. In contrast to the most of the previous studies, in this study the necessary criteria for TOPSIS method and their weights were obtained not relatively, conversely based on the views of the specialists. For this purpose, in order to determine criteria weights the views of the specialists are collected by using Delphi method, which is one of the group decision making techniques

Keywords: