Özet:

This research aims to measure of Syrian Refugees’ Satisfaction with Non-Governmental Organizations (NGOs) services who are living in Antakya, Kilis, Gaziantep province, three Turkish southern provinces. The main services dimensions have studied such as (General Impression, Services, Rendering of Service, and Transparency). A random sample of 384 people from these provinces was collected (Antakya, Kilis, and Gaziantep). The differences between refugees about previous variables according to four demographic variables (gender, age, education and city) have studied. The main results were the women could catch or perceive the higher level of quality about delivery of services and service transparency and the dimension of service can differentiate generally according to the age groups. It was determined that there is a significant difference among the graduates of primary, middle school, bachelor and postgraduate degree owners. In addition to there is a difference between Syrian Refugees’ satisfaction about NGOs’ services dimensions (General Impression, Service, Services rendering, service transparency) in Turkish Southern Provinces due to the city

Anahtar Kelimeler: