Özet:

The aim of the paper is to study the quality of service perceived by the Syrian Refugees who take part in the activities of the youth centre in view of the physical environment, inter reaction and output quality. The universe of the research is the Syrian Refugees at the youth centre in Osmaniye. The sample contains 106 male and 63 female volunteer Syrian refugees who participate in the cultural, sportive and social activities at the youth centre. For gathering the data, the demographic form in which the personal data are kept and ‘The Scale of the Service Quality Perceieved at the Youth Centres’ , which was developed by Aycan (2005) for the youth centres, and then rearanged and revised for validity and reliability by Polat and his frends (2013), were used. For this study, the homogeneity and variations of the data were tested; Independent-Samples T Test, One Way Anova for detecting  “difference’’,  the Test of Tukey for detecting the source of difference were used. Cronbach Alpha value of the scale for this study was found ,82. The avarage value of ‘Scale of Service Quality Perceived’ for all the questions to the Syrian refugees was found 4,33 ± 0,47. A meaningful difference was not found on the dimension of service quality in view of accomodation and marital status. Depending on sex, the values of the females of all sub-dimensions in service quality are higher than those of males. The difference is meaningful on the statistical scale (p<0.05). A meaningful difference was not found in the dimensions of facility use by the Syrian refugees, the service quality perceived depending on income and type of event. There is a meaningful difference in the sub-dimensions of ‘Service Quality Perceived’, physical facility quality and output quality. In the sub-dimensions of Service Quality Perceived depending on age it was found statistical differences in all service quality perceived (p<0,05). Based on our research findings,  it can be said that the Syrian Refugees are generally pleased with the quality of services they get.  

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