Özet:

This study aimed at determining the impact of conflict and impression management attitudes of staff in five-star hotels located in KKTC on work performance. The 327 hotel staff selected by the random sample model were subjected to survey questions in the framework of "Organic Conflict Reserve-II", "Impact Management Scale" and "Business Performance Scale". According to the findings of the study; with the determination that participants’ gender, level of education, time of work in the enterprise and the department variables studied have a meaningful relationship with work performance (p<0.05), the scales of impression and conflict management have a meaningful relationship with all demographic variables (p<0.05). In addition, the important variable working department that affects the organizational conflict attitudes of the hotel staff; for the impressive attitudes, the working time in this variable business, and in the work performance, has been found as gender.