Abstract:

The main purpose of this study is to investigate whether there is a significant effect of the self-efficacy and the quality of the leader-member exchange on the burnout. The sample of the study is a five star hotel in Antalya Side. The data were collected through questionnaires. In this frame, one hundred and thirty nine questionnaires were analyzed. The results of the study showed that the self-efficacy and the quality of the leader-member exchange influence the level of employees’ burnout. According to the results of the study, those employees who have high self-efficacy perceptions and high leader-member exchanges, have low burnout level. Besides, it is found that leader-member exchange has a mediating effect on the relationship between self-efficacy and burnout. At this point, improving the perceptions of the employees’ selfefficacy and the quality of leader-member exchange will be useful for organizations and employees. The most important limitation of the study that the results of the study cannot be generalized, as the survey was administered in only one hotel

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