Abstract:

The aim of this study is to examine the impact of the logistics information systems that are increasingly used in logistics enterprises on the perception of customer service quality. From the quality of logistics services factors of the "logistic information technologies" and "operational information sharing" aspects that can be perceived by customers of the logistic information systems used in the workplace; the impact on "Personal Quality", "Information Quality", "Time Awareness", "Solution of Disputes", "Responibility", "Order Process", "Tatmin" has been studied. In the research, the data of the research applied to selected corporate customers with the easy sampling method operating in different regions of Turkey were subject to evaluation using the SPSS package program. The researched model found that the logistics information systems used by have significant effects on certain factors in the perception of the service of different customers.

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