Özet:

The purpose of this research is to determine the satisfaction levels of individuals who apply to the hospital to receive service from a public hospital in Yozgat. The universe of the research consists of patients receiving service from a public hospital in Yozgat. Approximately 400 daily and 12,500 monthly outpatients receive service from this public hospital. In this case, the sample size of the research has been calculated as 373 and 401 people have been reached. The questionnaire form “Patient Experience Survey-Outpatient Patient” included in the Health Quality Standards (HQS) -Question Implementation Guide, developed by the Ministry of Health, General Directorate of Health Services, has been used as a data collection tool. It has been determined that the items of the research scale have been gathered under 5 dimensions. Employees are the most satisfied aspect of the research; The least satisfied dimension is the transportation to the hospital and service units. Average satisfaction with the whole scale is 3.78 (± 0.61), which indicates that satisfaction with the hospital is good. As a result of the analysis, it has been determined that patient satisfaction differs statistically significantly according to the age, gender, education, health insurance, job status and monthly income of the patients. As a result of this research, various suggestions have been made to increase patient satisfaction, especially transportation to the hospital.

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