Özet:

The aim of this study is to determine the satisfaction and influencing factors of hospital operation and practice of patients admitted to the hospital for diagnosis or treatment purposes. The research was conducted between 02-31 January 2020 with 392 patients who came to a public hospital for outpatient treatment or diagnosis purposes. A survey form developed by researchers was used to collect the data. In addition to the information received from the patient during the data collection process, the guidance unit of the hospital, its plates, the help of the personnel, etc.processes were evaluated with the follow-up of the patient. The data collection period was terminated when the patient left the hospital. Quantitative data were evaluated by number, percentage, mean, standard deviation, correlation tests in SPSS 21 package program. In the evaluation of qualitative data, inteertial content analysis technique was used. The mean age of the patients covered by the study was 59.45±15.55 years, the majority were female (64.5%), primary school graduates (53.3%), lived in the provincial center (75%), had a chronic disease (62.8%) and used regular medications (70.9%).The mean duration of admission procedures is 10.46±20.95 minutes, the average time allocated during the examination was 7.53±4.11 minutes, the waiting time at the outpatient clinic was 59.44±54.5 minutes, the duration of laboratory procedures was 26.85±48.58 minutes on average, and the duration of medical imaging procedures was 18±53±17.16 minutes.It was determined that the satisfaction score of the patients from the services provided in the hospital was 7±31±2.27 on average and the level of satisfaction with hospital services decreased as the time spent in the hospital increased. In addition, satisfaction status was most affected by which unit it came to, the interest of the patient admission officer and the timely execution of patient admission procedures and was statistically significant (p<0.05). It was determined that the hospital satisfaction level of the patients was above the middle value and was negatively related to the duration of hospitalization, which unit was visited most, the attention of the admissions officer and the timely performance of the patient admission procedures

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