Özet:

Aim: The strategic behaviors of middle managers cover a critical set of behavior patterns that are displayed towards their superiors and subordinates and that actually connects the top decision authority of the enterprise and the lowest implementation unit. The purpose of this research is to determine the effects of their job satisfaction and affective commitment on the emergence of these behaviors that middle managers are expected to exhibit. Method: The study population of the research is the middle level managers of accommodation enterprises located in Istanbul (S class, 2 and 3*, 4*, 5*). In 2017, data were obtained from 391 participants by using the convenience sampling technique. SPSS Amos software was used in the analysis of the data. Findings: It has been determined that job satisfaction and affective commitment have an effect on the strategic behaviors of middle-level managers working in accommodation businesses towards their subordinates and superiors. Conclusion: In accommodation establishments, middle-level managers, in addition to being in direct contact with the guests, undertake strategic roles such as conveying the information they receive from the subordinates to the top management, ensuring that the policies of the senior management are adopted by the subordinates, and auditing the practices on behalf of the senior management. It has been concluded that the satisfactory working conditions of middle-level managers increase their commitment to the institution while performing their duties. It has been observed that high job satisfaction and corporate commitment of managers explain their behavior towards subordinates and superiors. It is considered important for hotel businesses to support middle level managers in terms of reaching their organizational goals, to develop solutions that will increase their job satisfaction and affective commitment, and to provide these managers with various opportunities in this context.

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