Özet:

This study was conducted with the aim of investigating the strategies to cope with abuse by determining which actions are perceived as abuse by managers. For this purpose, discussions were conducted with 8 managers working in different sectors determined by the target sampling methods of the cartridge sampling method, and the analysis of the interviews notes was used by the analytical content analysis. The research found that negative actions were personalised in the subsequent stages where they were first perceived in relation to the business. Negative acts perceived as harassment are gathered under two main topics, anti-productivity acts and psychological pressures. Strategies to deal with harassment are described under two themes: active strategies and passive strategies. Under active strategies, work for reconciliation, seeking social and administrative support, conflict, responding to harassment and departure strategies, under passive strategies, counting, avoiding and withdrawal/departure strategies are coded. Managers have identified social/administrative support search and reconciliation strategies as effective strategies. At the same time, the result was that both the negative actions were perceived as harassment and the strategies of dealing with these actions were perceived as stages of a process that interacted with each other.

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