Özet:

As the importance of the service sector is increasing today, the physical and mental work they show the human resources they have for who want to succeed in a competitive environment, as well as the emotional efforts and efforts of the human resources, i.e. the emotional work, have become important, especially in the professions where face-to-face communication is intense. Especially in the health sector, in the professions where face-to-face communication is intense, the emotional effort and efforts of the human resource, i.e. the emotional work, are an important factor in achieving success. According to the study, health workers who are constantly in face-to-face interaction with people and who have to show a number of feelings due to their work in this process can exhibit their emotional work behavior intensely, they can experience exhaust while showing these behaviors and their work satisfaction can be affected by it, in this study the aim is to study the relationship between the emotional work behavior and work satisfaction of health workers. After obtaining the necessary permissions from the relevant institutions, the data was collected with the survey form, which consists of the information form, the scale of emotional work, the scale of exhaust and the scale of work satisfaction, which was questioned of the personal and business characteristics of health workers and prepared by the researcher. During the application of the survey form, the vocal approvals of the employees were received, the data was assessed by the valid 381 survey. With the analysis of the valid accepted data, there has been no significant difference between the emotional work performance in health workers and gender, age, monthly income level, profession, form of employment, year of work in the institution; however, it has been shown that the emotional work performance varies according to the state of learning, civil conditions, the institution and professional experience in which they work. The results of analyses conducted in order to study the relationship between emotional work and exhaust and work satisfaction show that health workers use more expressions of natural emotions than emotional work behaviors due to the nature of service. In this context, a conclusion has been made contrary to the view that emotional work, which is often worked in different sectors, causes exhaustion and reduces work satisfaction.

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