Özet:

The aim of this study is to analyze and compare the effects of trust in top management on turnover intention and affective commitment of airline personnel in Turkey and Europe and to test whether trust in top management has a mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment of airline employees. Another aim of this study is to test whether trust in top management has a moderating effect on the relationship between perceived job stress and turnover intention. Based on the data obtained from a sample of 729 airline personnel working in Turkey and Europe, the findings reveal that trust in top management has a full mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment. Moreover, the results reveal that trust in top management moderates the relationship between perceived job stress and turnover intention for the Turkish sample. Based on the findings of this study, managerial and practical implications are provided.

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