Abstract:

Since the 1970s, public administration has been shaped as participatory, transparent, citizen-oriented and performance-based, and this formation has been called the New Public Management (NPM) approach. The new paradigm is based on the understanding of effective and efficient service in public administration, and the managerial values it has adopted have brought about important transformations in public administration. With the influence of the understanding of NPM, classical audit methods have sought transparent alternative ways in which the public can be held accountable, and the institution commonly referred to as ombudsman in the international literature today has been established.

The ombudsman institution, which was first created in Sweden in the 19th century, has become one of the control channels implemented by many countries. In the study, the historical development process of the ombudsman institution, the definitions of ombudsman in the literature, the way it works, its authority, status, duties and functions are explained, and then the implementation process of the ombudsman in Turkey is explained in the light of this information.

 As a result of the study, the ombudsman institution, which is needed for all public institutions, the possible problems that will be encountered, how these problems will be solved, were discussed and it was concluded that by structuring the ombudsman within the current system, its implementation will be further expanded. Ombudsmanship will be useful in terms of the functionality of auditing in public institutions in Turkey.

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