Özet:

Health care management has been gaining significance gradually day by day in respect to training qualified workforce, improving public health care services so that such services are performed by highly qualified staff efficiently and effectively by all means. One of the most significant factors of health care management is satisfaction of patients. Patient satisfaction means patients are satisfied with the services of doctors, healthcare professionals and the procedures of heath care practices. The concept of patient satisfaction first emerged in 1960s and became a trending topic in 1980s. Some factors with an impact on patient satisfaction includes providing the patients with sufficient information and required documentation on treatment processes, behaviors and attitudes of health professionals as well as timing and pricing. For recent analysis on medical management and medical services, patient satisfaction is considered as a necessary evidence for the right use of resources and for making the right decisions. A questionnaire study was conducted in a public hospital located in Kırklareli Province and health care management as well as patient satisfaction was dealt within the framework of this research. The aim of this study is to examine and reveal patient satisfaction rates within the content of evaluation of those people’s satisfaction in regard to health care services management as well as the services performed in one the public hospitals located in Kırklareli Province by conducting a questionnaire research study at site. Research findings were compiled on the basis of retail questionnaire method by having interviews with 100 nurses at site and those obtained findings have been assessed accordingly.

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