Abstract:

Employees’ satisfaction with the performance evaluation system is one of the variables that play a significant role in the effectiveness of the performance evaluation process. Their satisfaction may have an impact on the employees’ attitudes and behaviors concerning their jobs. Thus, this study aims to examine the effect of employee satisfaction on organizational citizenship behavior and the mediating role of job satisfaction in this effect. The study sample consists of 160 employees working in a company. According to the results, there is a positive relationship between employee satisfaction with the performance evaluation system and organizational citizenship behavior. In addition, the results of the research show that job satisfaction has a mediating effect in the relationship between performance evaluation satisfaction and organizational citizenship behavior.