Özet:

The subject that needs to be emphasized in the current conditions in the educational institutions is the quality of the educational service provided. In this context, the quality of the service can be achieved with a human-oriented thinking. Therefore, in the study was pointed out how university students who received accounting education in general perceived the elements that form the quality of the service of the education they received, and in this direction a survey was conducted at the Faculty of Economics and Administrative Sciences of the University of Kafkas. The main consumer group of those who offer educational services are students who want to get that education. The understanding of quality in service is created in order to make consumer satisfaction permanent and to ensure that this satisfaction is sustainable. Therefore, it is important to get information from these students about what the quality elements are made up of and how they influence the faculty they are involved in this situation. In this context, 122 students who received accounting education at the Faculty of Economics and Administrative Sciences of the University of Kafkas were surveyed. The research group includes fourth-class students studying in the Department of Business, Economics and Political Science and Public Administration. The study has five subdimensions of service quality: accounting training, customer focus, respect, physical conditions and safety, and organizational skills and transport elements. According to the demographic characteristics of the students, the sub-dimensional analysis of each service was carried out. According to this, there was no significant difference between the students who participated in gender and the section they read, while there was no significant difference between the age groups.

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